STANDARD TERMS AND CONDITIONS OF SALE
Welcome to Studio Pastelle.
1 Introduction
By purchasing products or services from us, you agree to the following terms and conditions. Please read them carefully before placing an order.
2. Products and Services
Studio Pastelle provides digital and physical products, including custom illustrations, logos, and posters. Digital files are delivered in PDF format unless stated otherwise. Physical items will be shipped within the stated timeframe.
3. Order Process
Orders are processed upon receipt of payment. For custom projects, the client must provide all necessary details to ensure accurate and timely completion. Studio Pastelle reserves the right to decline projects that do not align with its values or expertise.
4. Payment Terms
Payment is due in full at the time of order unless otherwise agreed. Accepted payment methods include credit card, bank transfer, or other specified methods.
5. Delivery and Shipping
Digital products are delivered via email or download link within 2-3 business days. Physical items are shipped to the address provided by the client. Delivery times may vary based on location. Studio Pastelle is not responsible for delays caused by shipping carriers.
6. Refunds and Exchanges
Digital products are non-refundable due to their nature. Physical items may be eligible for return or exchange within 14 days of receipt if they arrive damaged or defective. Refunds will not be granted for custom orders once the design process has begun.
7. Intellectual Property
All artworks, designs, and materials created by Studio Pastelle remain the intellectual property of the studio. Clients are granted a non-exclusive, non-transferable license to use the purchased designs for personal or business use as agreed. Reselling or reproducing the designs without permission is prohibited.
8. Privacy Policy
Studio Pastelle values your privacy and ensures that personal information provided during the order process is handled securely. Information is used solely for order fulfillment and communication.
9. Liability
Studio Pastelle is not liable for: Any loss or damage resulting from the use or misuse of its products. Delays caused by unforeseen circumstances or third-party services.
10. Amendments
Studio Pastelle reserves the right to update these terms and conditions at any time. Changes will be effective upon posting on the website.
11. Contact Information
For any questions or concerns regarding these terms, please contact us at: